Reference

Open the Legal Page for 9apps

This page sets the legal ground for your account, data use, cookies and contact requests at 9apps.

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9apps Open the Legal Page for 9apps
REQUEST ROUTES

Switch to Help for Legal Requests

When you need a correction, a copy of our terms, or a decision on a data request, use the channel that matches your account status.

In-account form Send legal or data requests from the form inside your account. We use the account sign-in trail to confirm who is asking before we change records or share copies.
Email request If you cannot sign in, write from the email linked to the account and include your name, page path and the change you want. We reply after checking the record.
Help desk For urgent legal questions about access, retention or corrections, use the help desk and ask for a policy case to be opened. We route it to the right team.
DATA CARE

Browse How We Handle Records

We keep legal handling narrow: only the records needed for account safety, dispute handling, wallet checks and required retention.

Data minimisation

We collect the details needed to manage the account, confirm requests and keep a record of action taken. We do not ask for extra fields when a lighter check is enough.

Cookie control

Cookies store sign-in state, language choice and form progress. If you clear them, the page may ask you to repeat a step, which is normal for request handling.

Account checks

Before we change profile data, restore access or release a record copy, we confirm the requester through the account or linked email. That keeps the legal trail tied to the right person.

Retention window

We keep records only for support, dispute handling, fraud checks and legal duty. When the retention period ends, the record is removed or anonymised according to process.

Change requests

Use the listed contact path to ask for correction, deletion request or a copy. Tell us what needs to change, and we will confirm the request before action.

Contact trail

Every legal request gets a receipt trail showing date, channel and the team that handled it. That lets us track progress and answer follow-up questions without losing context.

Open Common Legal Questions

These are the questions we hear most when someone checks how the policy works, what we keep, and how to ask for a change. Each answer stays tied to the account, the contact path, and the local law that applies to your use. If a question is not covered here, use the request channel on this page and we will route it to the right team.

It applies when you access 9apps from a place where local law permits use, and it covers your account, cookies, records and request handling. If a local rule differs, the local rule controls.

Yes. Some parts can differ by jurisdiction, especially where local law asks for a different notice, retention period or access condition. The version shown on /legal/ is the one we use for the live page.

We keep the details needed to identify the account, process the request and log the result. That can include contact details, the change asked for and the date handled, but not anything we do not need.

Cookies help the page remember sign-in status, language choice and whether you have already opened a request form. They also help us reduce duplicate submissions and keep the request flow consistent.

We keep records only for the period needed for support, dispute handling, fraud checks and legal duty. After that period, the record is removed or anonymised according to our retention process.

Use the in-account form when you can sign in, or write from the email linked to the account if you cannot. Tell us what you want changed or copied, and we will verify the request before acting.

Send it through the help desk named on this page and mention /legal/. We route the case to the right team, confirm the account details and reply through the contact path you used.

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